1 reviews | Active since May 2015
REFUSING TO LET ME SWAP THE GOODS
I bought shoes from Jet store in CARLTON CENTER JOHANNESBURG. They were small so I returned them the next day for a fitting size. The tellers refused to take them even though they had a tags attached and were in their shopping bag. I did not have a receipt with me, as I had misplaced it. <br> I was told by the teller that they don't have a receipt so they will not take them. i had to go home for three days to search for the receipt, and they ended up changing them. In that shop everyone was complaing about the Bad attitude they gave people. When you about to pay you will wait for an hour before you can be helped. On they tellers the is always Two tellers helping close to 30+ people. The manager will be passing around long line on the tellers. She does not even care. <br> There is absolutely no customer care and the tellers don't have a care in the world of what the client say. I wont go to Jet anymore
Our attempts to contact you today at 14:10pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure corrective measures will be taken against the cashiers as this matter could have been handled in a different light regard service and communication.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 14:10pm have been unsuccessful. We thank you for raising this incident with us. This matter has been addressed with the store manager to insure corrective measures will be taken against the cashiers as this matter could have been handled in a different light regard service and communication.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***