REFUSED TO CHANGED A DAMAGED ITEM AND WAS RUDE

On the 12/09/2015 around 14:30 i went to Jet East gate Mall to look for a specific item, when i got to the store i decide to look around and shop a bit, i spotted a few things i liked for me and my kids, in total my purchase was R840 but initially i went into the store for 1 item, never the less i was happy y with my purchase, the next day i decided to wear my jeans, luckily the price tag and the stick on strip reflecting the size were still in tact, the jeans were torn at the back on top of the pocket, i went to the Jet store in Vosloorus at Chris Hani mall, from the security guard my visit there was unpleasant, to the lady at the counter Rebecca Mashoene,telling me its Edcons rule NEVER to take damaged items back i MUST go back to the store that i bought from,(imagine if i bought at Cape town) asked for a manager to explain that to me cause i have never heard of such, she said he was not there, telling me whatever i say or think is not their problem they don't care i must just leave cause i was wasting their time, i felt bul**** cause both of them were talking at the same time chasing me away, not helpful at all adamant that they WILL NOT help, i was fuming with disbelief.