1 reviews | Active since Aug 2017
Refuse to take back a faulty phone.
I purchased a phone at Jet store and 2 to 3 days later it gave me issues, the keypad would just freeze including a battery that would drain very quickly without me even using the device. I went back and was told they can't take it back. I must show them the faults that made me sit in store for 30min + with no one even trying to attend my issue, and I had to go back home with a faulty phone. The device is not even 7days with me.
We have escalated the complaint to the Jet Eyethu mall management to address with regards to the faulty handset purchased in store . Kindly note that the store will have to follow policies as well when it comes to s cell phones as they will only have to take it in for assessment when the phone is faulty. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Eyethu mall management to address with regards to the faulty handset purchased in store . Kindly note that the store will have to follow policies as well when it comes to s cell phones as they will only have to take it in for assessment when the phone is faulty. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.