nM
ntwanano M
1 reviews | Active since Sept 2015
14 Mar 2016, 08:38
Refuse to hand over a phone
My phone was damaged I took it back to jet as it has insurance and that was last year September. When I inquire about the phone I was told that they won't get my phone back . They said I must settle the account before I get the phone gack. This is the first time I hear that the account must be settled before I get my phone. I pay my account in time I never had errears in my account. I'm so angry about the service I received in this store.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
14 Mar 2016, 14:16Hello mabundanj,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Springs mall management for actioning accordingly as you were advised to settle the account before getting the phone back even though it was insured . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Springs mall management for actioning accordingly as you were advised to settle the account before getting the phone back even though it was insured . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply14 Mar 2016, 14:16
Official
Hello mabundanj,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Springs mall management for actioning accordingly as you were advised to settle the account before getting the phone back even though it was insured . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Springs mall management for actioning accordingly as you were advised to settle the account before getting the phone back even though it was insured . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.