PC
Palesa C
1 reviews | Active since Mar 2012
29 Apr 2015, 17:16
refusal to exchange
On the 27 0f march i bought a size 32 pants and paid in cash and didnt wear da trousers until today when i was going to work and i found dat da trousers dont fit anymore and i still hav da recept and the price tag is still intact but they refused to exchange it telling me da date for exchanges has passed but its only two days coz i tried exchanging it today on the 29 april 2015
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Jet's replyOfficial
30 Apr 2015, 08:28Hello chaulep,
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply30 Apr 2015, 08:28
Official
Hello chaulep,
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,