Refusal to assist with faulty handset

I bought a Vivo Y1S phone at Jet Protea Glen Mall a bout 2 months ago 23 April 2021. When buying the phone I wanted a brand that 8 knew and felt comfortable with due to my work requirements.

A sales lady who attached her signature in the document literally convinced me to buy the phone. Good and well I did purchase the phone.

Fast forward to 14 June 2021 the phone's speaker piece is giving me issues.

Took the phone to Jet Protea Glen where a lady by the name of Amanda or Ayanda displayed raw autrocious and I'll attitude.

She never bothers to take note of what I was telling her. All she was doing was giving dismissive answers.

She vehemently mentioned that she does not care about how my kids lives, schooling and well being.

She further said that I just have to leave the phone and come check after 4 to 6 weeks.

This was after I explained that I'm very much relying on my phone to make a living and make ends meet for the family.

Ayanda explicitly advised me that Jet won't do anything about it and I just need to get another phone at my own cost as this phone is a 3rd party product.

When I asked why are they then selling 3rd party stuff under their brand and not be part of the service if they are part of the financial gaining process, I was told this is what it is and there is nothing I can do about it.

Asking for a manager turned out to be a joke... I was advised she was in a meeting... Wow, she was sitting and slouching in her office relaxing and not breaking a single drop of sweat nor moving an inch or showing signs of being occupied

I guess everyone in in this earth knows what the effects of the current pandemic are and to have such insensitive, rude and impersonal service (lack of service).

All I'm asking is to have the matter sorted with my money back where I can go buy a phone and get support for what I paid for