MM
Mamusi M
1 reviews | Active since Nov 2015
22 Dec 2015, 08:34
Refund Denied
I went to the store and bought a pair of shoe for my boy. Only to find out the size bought does not fit him properly. I did not want to exchange with any pair of shoe since they did not have sizes left on that specific kind. Jet Ladybrand denied me a refund instead I was issued with a shopping voucher against my will.What kind of a service
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Jet's replyOfficial
23 Dec 2015, 11:01Hello TK22,
As per our telephonic conversation we must apologise for the frustration caused to you in this matter . We are currently liaising with our in store management team with regards to our refund and exchange policy, you will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the frustration caused to you in this matter . We are currently liaising with our in store management team with regards to our refund and exchange policy, you will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply23 Dec 2015, 11:01
Official
Hello TK22,
As per our telephonic conversation we must apologise for the frustration caused to you in this matter . We are currently liaising with our in store management team with regards to our refund and exchange policy, you will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the frustration caused to you in this matter . We are currently liaising with our in store management team with regards to our refund and exchange policy, you will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,