REFUND DECLINED

I BOUGHT A CELLPHONE ON 26 DECEMBER 2015 WHICH CLAIMED TO HAVE INTERNET ACCESS. I TRIED TO CONNECT TO THE INTERNET AND FAILED. I RETURNED THE PHONE ON 28 DECEMBER 2015 TO THE STORE TO GET A REFUND AND WAS DECLINED. GABRIEL SPENT AN HOUR TRYING TO CONNECT TO THE INTERNET AND HE ALSO FAILED, HE THEN CALLED THEIR CELLPHONE SPECIALIST WILLIAM WHO WAS ON LEAVE TO ASK HIM HOW TO GET THE INTERNET CONNECTION AND FAILED AFTER FOLLOWING HIS INSTRUCTIONS. THE PHONE WAS TAKEN TO A CELLPHONE SPECIALIST AT CNA WHO ALSO FAILED TO CONNECT TO THE INTERNET AFTER TRYING SEVERAL TIMES.<br> <br> EVEN AFTER ALL THESE ATTEMPTS THE STORE HAS THE AUDACITY TO REFUSE ME A REFUND ON THE PRETEXT THAT THERE IS NOTHING TECHNICALLY WRONG WITH THE PHONE. I INSISTED THAT I BOUGHT THE PHONE BECAUSE IT CLAIMED TO HAVE INTERNET ACCESS. MY CONTENTION IS THAT IF I NEEDED A PHONE THAT ONLY MAKES CALLS I WOULD HAVE BOUGHT A R99 PHONE. <br> <br> IS JET ALLOWED TO HAVE THE PHONE AVAILABLE FOR RESALE AND DENY ME THE REFUND? <br> I GAVE THE PHONE BACK AND NEED MY REFUND.