Refund

Last week i went to Jet to refund and the cashier that was helping assisted and gave me my money.Today i went to jet to refund the items that i bought yesterday and the cashier that was assisting told me that she cant give me a refund as there is a policy that say she need to give me a gift voucher not cash.<br> <br> When i asked when did the policy being implemented she told me long time ago,but now funny because a week ago i did a refund and got my money where was the policy at that time.<br> <br> The cashier decided that she is going to call a manager that can assist me, she came back and give me attitude and told me that i should move aside the manager is coming, i waited more than 35 mins for a manager to attend my issue, and no manager came in such a big store there was no manager that come to attend my problem.<br> <br> after such a long wait now the terms and conditions that i was shown on the slip that i never knew of changed,the cashier gave me my money in cash.<br> <br> what happens at Jet was a west of my time as i even asked the other customer at the Que if they knew that when you purchase and next day you want your money you will get a surprise of a gift card. mananger name Amanda Nkosi that never c