1 reviews | Active since Jul 2014
REF NUMBER ***/GO
I POSTED ON HELLO PETER ABOUT THE HANDSET THAT I HAVE GIVEN IN TO JET MART STORE IN RUSTENBURG FOR REPAIRS ON THE 03/11/2015,I BOUGHT THE DEVICE ON THE 07/10/2015 AND STOPPED WORKING.JET RESPONDED SAYING THAT THEY HAVE BEEN TRYING TO CONTACT ME BUT THEY FAILED TO,IF THEY FAILED TO CONTACT ME ON MY CELL WHY DID THEY NOT TRY THE E-MAIL?HISENSE IN SOUTH AFRICA ALSO TRIED TO CONTACT JET BUT THEY COULD NOT JET HOLD OF THEM AS THEY DO NOT ANSWER THEIR PHONES.I AM DEEPLY DISAPPOINTED IN JET MART.I TRIED CALLING THE NUMBER THEY GAVE ME ON THEIR RESPONSE ON THIS MATTER THIS MORNING BUT THAT DID NOT HELP EITHER.IT IS COSTING ME A LOT OF MONEY TO KEEP CALLING THEM AND THEY DO NOT RESPOND. CAN YOU IMAGINE HOW MANY CALLS I HAVE MISSED JUST?IT IS FOR THE FIRST TIME IN MY WHOLE I SEE THE REPAIRS FOR THE HANDSET TAKE SO LONG.I WILL NEVER BUY ANY HISENSE PRODUCT OR BUY ANY DEVICE FROM JET FOR THAT MATTER.JET MART.AB FREDERICKS FROM HISENSE TRIED TO CONTACT JET MART AS WELL BUT WAS UNSUCCESSFUL.
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
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Best regards,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
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Best regards,
