CB
Carol B
1 reviews | Active since Feb 2019
27 Mar 2019, 15:22
Redundant mtn sim cards sold
I went and bought an mtn sim card at jet and had the Rica done. When I tried to use it the sim card would not work. After contacting mtn from another phone, because I could not even use the intended phone to call them, I was told by mtn that the sim cards that jet sells are old stock and that they do not work! I was told that I will have to buy another one from another shop! This is disgusting! I needed to have that phone working urgently and followed all the right steps but thanks to poor management at jet which allows redundant stock to be sold, I am left without a working phone and no time to drive to another shop to get another sim card. This is unacceptable service from jet.
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Replies (2)0
Replies (2)Jet's replyOfficial
28 Mar 2019, 09:40Dear Carol,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with the sim card purchased at our Jet Alberton store.
Kindly note your complaint is referred to the stores management team to address and resolve your complaint within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with the sim card purchased at our Jet Alberton store.
Kindly note your complaint is referred to the stores management team to address and resolve your complaint within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Jet's reply28 Mar 2019, 09:40
Official
Dear Carol,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with the sim card purchased at our Jet Alberton store.
Kindly note your complaint is referred to the stores management team to address and resolve your complaint within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with the sim card purchased at our Jet Alberton store.
Kindly note your complaint is referred to the stores management team to address and resolve your complaint within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
CB
Carol B's updateReviewer Update
29 Mar 2019, 06:02Management from the jet branch called and apologised and said that they are removing all the outdated SIM cards. I appreciate the feedback.
CB
Carol B's update29 Mar 2019, 06:02
Reviewer Update
Management from the jet branch called and apologised and said that they are removing all the outdated SIM cards. I appreciate the feedback.
