Reckless Credit Bureau reporting

Credit Record reflects account in arrears and has been send to Trans Union without even one call.

I've been paying my Jet account and normally pay double the installment. Late 2017 I was under the impression that the account has been paid up and received a call from Jet in Feb 2018 that I had outstanding amount. I then paid the account. But when I looked at my credit report in the month July 2018 it shows that I have not been paying my account since September 2017. I have all the proof that the account has been paid (excluding the period stated.) I called the jet accounts department and the consultant gave me some stupid explanation about account paying allocated a month later.

Not sure how this is my problem. I send an email explaining my issue to the accounts department after my call the the call centre.

This whole system is really unfair if credit providers can just simple report you and are not even compelled to do due diligence and ensure that the information provided are correct. If you don't have access the a credit report you will never know.

I have also logged a complaint with the credit bureau to rectify this on my profile. I also ask that they close my account.