really bad service on claim on my account protecti

As I was retrenched last year August 2014 and went in to the jet store in september to submit the retrenchment claim on my account all the paperwork was done and I was told it will be fax to hallard insurance about a week after stil noting and was told this takes time and in January 2015 this year I went to jet and they could not find my claim and I had to resubmit the claim again <br> And I phoned again still noting and the transferd from department to department and no one good help went back to jet lake side mall and the one lady that help only got half the paperwork but no claim form and she phoned the insurance company and was told there is no claim for my account and I have to resubmit the claim again and I am getting sms of legal action wil be taken against me this is really poor service and I would like to know what I need to do as I have been with jet from 2006 and I would like to know how can I get help as I can not get help with this matter please the lady that tryd to help me with this matter last wensday thank you<br> for your help <br> Can I please get help <br> Kind regards <br> Christo