1 reviews | Active since Feb 2017

01 Feb 2017, 08:55

RCMS are ******

<p>I was once at Jet to pay my account & buy & the lady who assisted me offered me a new product/service. She said I would get R55 airtime billed to my account every month & didn't explain that that would mean I am accepting a contract price plan. I was on pre-paid at that time & enjoying the "just 4U" service & other deals, now every time I try to use the services I just get a message saying I don't quality, without any proper explanation. I called them in December & asked them to cancel and they send me a message to say "cancellation has been logged ". Guess what, I am still on their forced contract even now. I am so ****ed off!</p> <p> </p> <p>These sales consultants should be honest when they offer customers these extra services. </p> <p> </p> <p>RCMS are dishonest, manipulative & blood-suckers</p>

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Replies (2)
Jet
Jet's reply02 Feb 2017, 14:38
Official

Email to the RMCS team:

Jet
Jet's reply02 Feb 2017, 14:48
Official

We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team and feedback will be reverted directly to you.

Kindly find the RMCS details below

Tel: ***/ ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.