******, *****, PATHETIC SERVICE

On the 25th January 2023 I visited your store in Trade Route with a friend of mine as she had a stroke so she can't speak so nicely. I assisted her to get some feedback regarding the ***** committed on her account last year. To our surprise the ***** was resolved last year June already however Jet kept on calling her & said she owes money. Now the credit that was passed on her account was for the ***** of R8500. She had to pay R1500 because of phone calls & letters which it not fair at all. She should be getting this money back. Secondly we were sent to Lenasia branch to get a new card because Trade Route doesn't issue cards what BS is that. What happened to one shop stop? Anyway when we got to Lenasia we had to call the call center to get the card activated what pathetic ****** service we received the agent said my friend couldn't be coloured with a black surname OMG. Like seriously? We were there between 11:00- 13:00. Thereafter we had to call back to speak to someone else. Which lifted the block on the account. But customer service didn't want me or the sales consultant to speak on behalf of the client to reactivate the new card or issue it. They wanted a letter from the doctor stating she had a stroke & cannot speak for long periods. Already the client was upset about this ***** and now this treatment and wanted to close the account but got no luck. Really Jet is this the kind of processes you still have in 2023? Come on you guys need an updated process on Customer Experience. The customers name is Jullie Mokwena, cell no: ***, ID no: *** 085, please do not call the client and make threats as I said she can't speak for long periods. Call her with an outcome eg she's getting her R1500 back and the account is been closed thanks.