JD
JO-ANNE DREYER
1 reviews | Active since Mar 2013
26 Dec 2015, 17:32
R50 less on CREDIT NOTE. Why?
2 Items were purchased on the 24 December 2015 and the price paid was R289.98. Details of the Invoice:<br> Store Code: 6766, Date: 24/12/2015, Tran No: 129675, Term No: 11.<br> <br> The Items were returned on the 26 December 2015 and the Refund Credit was R239.98, R50 less.<br> <br> Invoice details S/N: ***285, ***0 15:39:38, cashier Nomvuyiso Phakuphi ***.<br> <br> Please explain why the refund was R50 less. The items were purchased with a Debit Card and the money was returned in Cash.<br> <br> I first called *** and was given the Number ***. The mail box is full and cannot accept messages.<br> <br> The original slip was handed in at the store, Jet, Canal Walk.<br> <br> Please give me a Logical explanation
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Replies (1)Jet's replyOfficial
28 Dec 2015, 12:46Hello JAYDREYER,
Our attempts to contact you today at 12:39 PM have been unsuccessful. We must apologise for the service that you have received in store regarding our refund and exchange policy.
We have raised this matter with our in store management team you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:39 PM have been unsuccessful. We must apologise for the service that you have received in store regarding our refund and exchange policy.
We have raised this matter with our in store management team you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply28 Dec 2015, 12:46
Official
Hello JAYDREYER,
Our attempts to contact you today at 12:39 PM have been unsuccessful. We must apologise for the service that you have received in store regarding our refund and exchange policy.
We have raised this matter with our in store management team you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 12:39 PM have been unsuccessful. We must apologise for the service that you have received in store regarding our refund and exchange policy.
We have raised this matter with our in store management team you will be receiving feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
