Promotion with no airtime or service

<p>On 17 June 2017 I received the promotion sim card at Jet that will cost me R39.90 per month. I am supposed to immediately have +- R165 airtime and 125sms for the first month free and then thereafter R159 thereafter for 6 months. I do not have any airtime and when contacting the number ********** that was given for all queries on Friday 23/06/2017 they could not assist and was going to escalate this to another department which was done as I have received the sms to confirm and ref number is EDMA-170 ********** 685. To date I still do not have airtime and no one contacted me. Further the free month is running up but I am very sure the Jet will add the amount to my statement but I will not be enjoying the covers they promised. I believe if you have a promotion that you should honour the terms because if I do not pay Jet will surely put interest on my account. But now it is the service that was promised that is not being delivered and I the client must just patiently wait until someone decides to come back to assist me. IN the meantime I do not have airtime and to phone the number they gave I have to hold on for more than 10 minutes and this takes airtime. Which again I do not have. Real disappointing. This better be deleted from my account or my airtime must be given immediately.</p> <p> </p>