Poorest customer service

I was at the store on the 12th Jan 2016 to unblock my a/c, Thomas was at the customer service office and he told me that the people working at the dept have knocked off no one can help, I left and I went to the store again on the 13th Jan 2016, lebogang also told me the same and she was on the phone contacting their call centre and I told her that I will wait so that she can help me after she has done helping the other customer and she said she cannot help since well the head office is not answering, very disappointed with their service from a consent customer Audry