#PoorCustomerServiceMustFall
<p>I was accompaning my friend to open a new account n we were told there's no one who is willing to help us. Weasked one of the cashiers to call the manager he went and he was told to ask one of the cashiers to assist us. This is a terrible experience we were very angry, the service was very poor.</p>
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet New town Junction management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in you leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet New town Junction management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in you leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet New town Junction management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in you leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 063/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet New town Junction management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in you leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 063/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Im not satisfied though because the manager of the store (Sarah) did not want to see us she told (Alfred) the employee to tell another employe( Lucky Girl) to live the stock taking which is her job to cum and help us which is something that was not supposed to be done by her. Sarah is not treating her emlpoyees very well as she shout them around customers and she seemed as an autocratic leader. please save and do justice for the poor employees.
Im not satisfied though because the manager of the store (Sarah) did not want to see us she told (Alfred) the employee to tell another employe( Lucky Girl) to live the stock taking which is her job to cum and help us which is something that was not supposed to be done by her. Sarah is not treating her emlpoyees very well as she shout them around customers and she seemed as an autocratic leader. please save and do justice for the poor employees.