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funeka M
1 reviews | Active since Aug 2015
06 Aug 2015, 18:23
poor sevice
i bought a dvd player the remote is not working ,went to the store they told me i must go back home to get the batteries that i was using otherwise they wont help , bare in mind they have the batteries in store. i am afraid they taking telefunken down the drain with them. what a disappointing service i got
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Jet's replyOfficial
08 Aug 2015, 10:27Hello FIFLISH,
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received in store. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you the staff member in question will be identified and corrective measures will be taken against him. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received in store. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you the staff member in question will be identified and corrective measures will be taken against him. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply08 Aug 2015, 10:27
Official
Hello FIFLISH,
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received in store. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you the staff member in question will be identified and corrective measures will be taken against him. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the inconvenience and frustration caused regarding the service received in store. We have addressed this matter with our store manager as this is certainly not the service we promote in store.
I assure you the staff member in question will be identified and corrective measures will be taken against him. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,