Poor service...no assistance...blames the customer.

Tired and annoyed and every negative word under the sun. I had purchased a phone August 2024 a Samsung A04s for someone. Brand new phone never touched on inserting a vodacom sim card around October the phone opened with a message saying that it's locked and that at least one vadacom sim card needed to be inserted meanwhile there was one already. Communication this to the store we bought it from Jet Stores lenasia we have had several run arounds and been spending money all the times because it becomes a buy airtime it will work ... buy data it will work ... but absolutely nothing changes or happens. The phone was then booked in to go to the technician but on being returned nothing changed and the lady at Jet stores lenasia was very abrupt and rude to say it's us that did this and it's our fault and also we never gave in a sim card with the phone, etc etc. We then went to vodacom in which we were assisted but they too said to return the phone as jet stores will need to give us a new phone. We spoke to Jet vice manager in which she too came to vodacom and heared the exact stuff that we wear told. They kept the phone for a whole 3 weeks and only today did I find out that it was send again to the technician without my permission ... now it came back saying we the problem again we locked it and now we need to take the phone all the way to Eastgate to get sorted by Samsung. Also the phone is being returned now with scratches like ***. And I guess that again will be blamed on me but this phone hasn't been in working condition since day one so ....

How long do I have to run around. Where is the time to go all that way. I bought the phone in good faith and I paid money for the phone and it ain't like money grows on trees. This is pretty frustrating being pushed around.

Please can someone assist in this matter. 702 947 Vodacom

Attached is the papers from the technician stating 2 problems so basically they don't know *** they are doing as well as what the phone shows on screen.

I don't understand as to why we not getting a refund or even an exchange.