Poor Service/Customer Sollution

I have experienced the most unsatisfactory service from Jet Stores in Southgate. I have been standing for 45 minutes to get assistance then when eventually the lady does help she nonchalantly says thats the insurance place is closed and there is nothing she can do i must call them. Now my problem here is how on earth do you provide a service then treat your customers so poorly? I am appalled at their service. Never again!!!