TL
Tshepiso L
1 reviews | Active since Oct 2009
03 Nov 2015, 18:34
Poor service with no apologies
A few people (less than 6) and I were standing in the queue to pay when the shop closed and we were completely ignored by the tellers.They ALL cashed up with not one acknowledging our presence until someone from the queue asked when we will be served and a gentleman who seemed like a manager tried his best to get someone to open the till but was met with negativity.One of the tellers shouted that \she had knocked off"and walked past us. We eventually got help and when I got to the till"
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Jet's replyOfficial
04 Nov 2015, 10:13Hello Tleby,
As per our telephonic conversation we must apologise for the service received in store from the cashiers. We have addressed this matter with the store and regional manager in terms of corrective measures implemented in store.
I assure you the cashiers in question will be identified and training will be provide to them as well. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the service received in store from the cashiers. We have addressed this matter with the store and regional manager in terms of corrective measures implemented in store.
I assure you the cashiers in question will be identified and training will be provide to them as well. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply04 Nov 2015, 10:13
Official
Hello Tleby,
As per our telephonic conversation we must apologise for the service received in store from the cashiers. We have addressed this matter with the store and regional manager in terms of corrective measures implemented in store.
I assure you the cashiers in question will be identified and training will be provide to them as well. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the service received in store from the cashiers. We have addressed this matter with the store and regional manager in terms of corrective measures implemented in store.
I assure you the cashiers in question will be identified and training will be provide to them as well. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***