poor service or **************

poor service she received

im not sure if this is poor service or ************** from Jet A friend of mine who works very hard for her family ,shes from Zimbabwe she works in one of the resorts in haartes . she works monday to sunday from 05:00 am till 22:00 pm she get paid peanuts and she sleeps over at work ,and only comes back home when she gets her 2days off a month .... with the lil she gets, she managed to save up same money to buy her self a new phone,to keep her busy as she works long hours, we went to jet keywest branch and bought a phone that is worth R1000.00 this was last month during her off days when she came for a visit ....and asked me to take her to the shops to get a new phone ... The phone was okey after we left the shop and she left my house to go back to her jail job ,after 4 days of using the phone it started giving her problems ,i then told her we have to wait for her next off days again so we could go back and return the phone as the slip was with her ,to my surprise they refuse to take the phone back ,they asked for her ID and she gave them her passport that made things worse they rejected the phone with a slip and a box ,what must we do with this phone ,she must frame it ? or give the kids to play with it , may we please get urgent feedback ,this is unacceptable ,i hope you are not taking advantage of the poor women or maybe this was one of the rejects phones or returns from customer