Poor service/ no feedback

I have been trying to request a credit limit increase for the past 3 weeks with no success. I initially went to jetmart in Embalenhle with my bank statements to email, I followed up a week later with your call centre and they said there are no documents. I then went to jetmart in randburg mall was helped by a sweet lady named Ntombifuthi and she followed same process but still nothing. ..no feedback. I then emailed the documents myself and still no feedback. I've emailed to these addresses<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> But still no response. And yes my id number was inserted in subject field. I have received no help to date.