yM
yamkela M
1 reviews | Active since Jan 2019
09 Jan 2019, 23:24
poor service from manager
I went to jet Zevenwatch mall with 2 items on with tags plus the EFT payment part slip.i needed to exchange and get a bigger size. I explained that it was a gift from Eastern Cape the teller said I must ask the manager which I did
the{manager} lady didn't even look at me or even listen to my story all she said we cant help you bring a slip where am I suppose to get it now? do u request a slip when someone buys u a gift? her attitude was something else after standing for 35min to be assisted
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Jet's replyOfficial
10 Jan 2019, 09:48Dear Yamkela,
Thank you for notifying us of your shopping experience at our Jet Zevenwatch store.
Shopping or returning merchandise at any of our Edcon stores should have not been so frustrating and time consuming.
Please accept our sincere apologies for the overall service experience.
Kindly note its imperative for customers to provide the stores associates with valid proof of purchase when returning or exchange merchandise.
Edcon has two different types of receipt namely a gift receipt and the normal transaction slip printed during point of sale.
In an event where a garment received as gift needs to be credited or exchanged a gift receipt needs to produced.
Please be advised your complaint is referred to the stores management team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience at our Jet Zevenwatch store.
Shopping or returning merchandise at any of our Edcon stores should have not been so frustrating and time consuming.
Please accept our sincere apologies for the overall service experience.
Kindly note its imperative for customers to provide the stores associates with valid proof of purchase when returning or exchange merchandise.
Edcon has two different types of receipt namely a gift receipt and the normal transaction slip printed during point of sale.
In an event where a garment received as gift needs to be credited or exchanged a gift receipt needs to produced.
Please be advised your complaint is referred to the stores management team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,
Jet's reply10 Jan 2019, 09:48
Official
Dear Yamkela,
Thank you for notifying us of your shopping experience at our Jet Zevenwatch store.
Shopping or returning merchandise at any of our Edcon stores should have not been so frustrating and time consuming.
Please accept our sincere apologies for the overall service experience.
Kindly note its imperative for customers to provide the stores associates with valid proof of purchase when returning or exchange merchandise.
Edcon has two different types of receipt namely a gift receipt and the normal transaction slip printed during point of sale.
In an event where a garment received as gift needs to be credited or exchanged a gift receipt needs to produced.
Please be advised your complaint is referred to the stores management team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience at our Jet Zevenwatch store.
Shopping or returning merchandise at any of our Edcon stores should have not been so frustrating and time consuming.
Please accept our sincere apologies for the overall service experience.
Kindly note its imperative for customers to provide the stores associates with valid proof of purchase when returning or exchange merchandise.
Edcon has two different types of receipt namely a gift receipt and the normal transaction slip printed during point of sale.
In an event where a garment received as gift needs to be credited or exchanged a gift receipt needs to produced.
Please be advised your complaint is referred to the stores management team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,