Poor service from JET stores Queenstown

There is no rate at all but the system will not allow me to type without rating.

I hereby to lodge a complaint.

I bought a J1 sumsung mobile phone from Queenstown JET stores. As I was signing the papers the cashiers who was helping me packed my parcel in a plastic. When I finished signing the papers , I took the parcel, I left and went straight to the salon. When I got to the salon I asked my stylist to charge the phone for me and when I opened the box I found out that there is no phone. I immediately went back to the store and luckily the guy that was helping me was busy by the door. I told him that I wanted to speak to him and he showed me where to sit and wait for him. I went and sat and I sat there for a long while and he never came back to me. I stood up to look for him and he again told me to sit down and wait for him. I again waited a long while before he finally came back to me. I told him what happened and he said that he gave me the phone to my hand. I told him there is no such thing because I took the parcel thinking that the phone was inside the box. He maintained his story that he gave me the phone to my hand. I left and I went to the salon and I came back again to the store, I asked a female cashier about checking the cameras and she said that the cameras are not working. I asked for the guy who was helping me and she said that he was upstairs. The female cashier went upstairs to look for him and she as well went for a long while and when she finally came back, she didn't even come back to tell me if she found the guy or not , she just went to help other customers and totally ignored me. As I continued waiting puzzled and helplessly confused , I overheard them speaking negetively about the issue to one another saying" how can one leave a shop without knowing weather the phone is with them or not , then they come claiming not to have received the phone". I asked for a manger from another female cashier and she said that the manager went to the bank and she doesn't know of when he will be back. Hopelessly and helplessly I left and went to report the matter to the police station.

I am very saddened by this situation because I am a domestic worker and I took all my pay to buy this phone and this is what I got. I will take this matter even further until justice is done.

Thank you