Poor Service from Jet Account

I have received no feedback from Jet stores and the Edcon group since complaining about my credit facility that reduced from R13704 to R2200. My account was used **********ly in December 2019 and even though the amount was credited in February 2020 my instalment was not reduced due to the amount of *****. A lady at ***** department named Samantha told me not to make a payment until my minimum instalment was rectified after waiting for almost 2 months and fed up with the service I paid the total amount of R1125.00. I made a payment of R1200.00 and was shocked that my limit has now been reduced. Pathetic service from Jet stores and Edcon after been a loyal customer for more than 20 years. NO WONDER EDCON IS BANKRUPT AS THEY DO NOT KNOW HOW TO TREAT LOYAL CUSTOMERS. I WAS TOLD BY YIUR STAFF AT ***** DEPARTMENT NOT TO PAY UNTIL MY INSTALMENT WAS ADJUSTED. EVEN WHEN MY ACCOUNT WAS UNDER INVESTIGATION FOR THE ***** I STILL MADE MONTHLY PAYMENTS. I WOULD NOT RECOMMEND PEOPLE TO APPLY FOR ACCOUNTS FROM EDCON AS THEY ARE TOTALLY USELESS AND DO NOT APPRECIATE LOYAL CUSTOMERS. I ALSO DEMAND THAT MY CREDIT FACILITY BE REINSTATED TO R13704.00 Disgusted Customer Roshila Durgean *** *** *** ***