Poor service from consultant

Item: Jet
Rating: 1
Author: Dayalan N

Absolutely poor service from Jet Gateway. I take my ID and go and the guy tells me I am approved go and get a bank statement and it will take 45 minutes to get approved. I wait over 2 hours and then the guy tells me that they saying 24 hours. I am like why did u make me wait. Poor service and I am reconsidering opening my account after receiving such poor service!!!

Helpful (0)

Replies (5)

Jet's replyOfficial

27 Aug 2018, 12:35

Thank you for sharing your experience with us. Please accept our sincere apologies for the frustrations and inconvenience caused to you with the new account application. Our new accounts team will be in direct contact with you to provide feedback on the status of the application .

***/GO

Kind regards

The Edcon Customer Experience Team

Jet's reply27 Aug 2018, 12:35

Official

***/GO

Kind regards

The Edcon Customer Experience Team

Dayalan N's updateReviewer Update

28 Aug 2018, 16:52

Still no response !!

Dayalan N's update28 Aug 2018, 16:52

Reviewer Update

Still no response !!

Dayalan N's updateReviewer Update

31 Aug 2018, 16:41

Please can Preann from the finance department contact me urgently. I have spoken to him previously

Dayalan N's update31 Aug 2018, 16:41

Reviewer Update

Please can Preann from the finance department contact me urgently. I have spoken to him previously

Dayalan N's updateReviewer Update

31 Aug 2018, 16:45

I am unhappy with the service and the store cannot even confirm how much my interest rate is.. I need someone to call me urgently ... The service is pathetic

Dayalan N's update31 Aug 2018, 16:45

Reviewer Update

I am unhappy with the service and the store cannot even confirm how much my interest rate is.. I need someone to call me urgently ... The service is pathetic

Dayalan N's updateReviewer Update

05 Sept 2018, 05:03

The admin manager Mel spoke to me and said the store manager will contact me yesterday and still no feedback. Not surprising at the service lacks from management also!!

Dayalan N's update05 Sept 2018, 05:03

Reviewer Update

The admin manager Mel spoke to me and said the store manager will contact me yesterday and still no feedback. Not surprising at the service lacks from management also!!