Poor service

I contacted Jet stores 8/4/2023 in respect of a settlement amount. The consultant gave me the settlement amount. I paid it.

I received sms's stating my account was R0.00. All good

All of a sudden I received calls stating my account is in arrears.

I have send emails to Jetenquiries@ rcs for assistance..I requested them to ask their consultants to refrain from calling me...but it doesn't stop