Poor Service & Clothing
I purchased underwear (panties) at Jet Kenilworth on 3 Jan 2019. The one panty out of the 5 pack has a whole were the stitching is. I took it back to the store on 20 Jan 2019. The two ladies Bonnie and Veli were very unhelpful as they said its underwear so we cant take it back. My point was that it is a manufacture default, I didnt want a refund rather I wanted another pack and that they should complain to the supplier. Both ladies had no time for me and when I walked away they started speak in xhosa about me.
Such poor service
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Replies (1)
Jet's replyOfficial
21 Jan 2019, 13:01Dear Mehjabeen,
Thank you for notifying us of your shopping experience at our Jet Kenilworth store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them.
Kindly note you complaint is referred to the stores management team to address and resolve within 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience at our Jet Kenilworth store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them.
Kindly note you complaint is referred to the stores management team to address and resolve within 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,
Jet's reply21 Jan 2019, 13:01
Official
Dear Mehjabeen,
Thank you for notifying us of your shopping experience at our Jet Kenilworth store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them.
Kindly note you complaint is referred to the stores management team to address and resolve within 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for notifying us of your shopping experience at our Jet Kenilworth store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them.
Kindly note you complaint is referred to the stores management team to address and resolve within 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Best regards,