Poor service by accounts department.

I went to Jet Herm**** on the 14th of October 2020 to pay my Edgars account (the Herm**** Edgars branch was closed down). The installment due was R 236.06 and I asked the cashier to load R 237. However, the cashier loaded 2,237 and I only saw this after I approved the transaction.

I went back to that same cashier and asked her to please correct the error and refund the over payment as this hugely impacts my cash flow for the month. One cannot just pay an extra unplanned R 2,000 during the month... She was unable to assist, but said that she will follow up on the matter for me.

I have gone to the branch a few times to follow up, but nobody has been able to assist me with this situation. It has now been 2 and a half months and no progress has been made in this regard. This is very frustrating and has caused unnecessary stress for me. I am very disappointed with the poor service in this regard.