Poor service

Jet at Eyethu mall in Orange Farm, somebody please fix whatever that is happening there. 2022/07/23, I went there in the afternoon and the waiting was so unnecessary, we just did not understand what exactly was happening on those counters as there was not huge que. A I reached to the counter I started to ask to understand what exactly is the problem as we waited that long to be served, cashier started what can call a venting out, she said "maybe you must put your complaint in writing or go to the website so that they can hear it from you because they cant hear us, as you can see it's just the three of us and after here we must clean the premises. They are not hiring, they say the company does not have money. We go extra hours and there6no overtime" . That touched me so please fix that, however my view is that it did not justify the reason for the lo g waiting because that place was not busy, waiting like that was frustrating, it's one would just drop the items and leave but I need the item so I had to wait, NB infront of me and behind me they were all not happy with that unnecessary waiting. Please fix that stores problems.