JP
June P

1 reviews | Active since Mar 2009

28 Dec 2018, 17:12

Poor service at Jet Cresta

I bought for cash a pair of men's slippers at Jet Cresta a few days before Christmas, marked at 79.95 rand. I did not keep the slip as it was supposed to be a size 8 but proved to be far too small for my son and it was a gift. On trying to change them for another different pair but of the same price, the manageress at Jet refused as the original pair bought was now marked down to 49.95 but I paid 79.95. She insisted I pay an extra 40 rand. Firstly the slippers on the shelf were not marked at 49.95 but still at 79.95 and secondly the new pair I wanted was exactly the same amount(79.95) but of a different style. Why on earth must I now pay an extra 40 rand for a change in slippers of the exact same price? No slip...it was a gift and I was not asking for a refund but a change in slippers of the exact same amount!!!They had changed the amount obviously on their system but not on the shelves. She made out because the slippers I was now taking at the same amount for what I paid, was all wrong. Please, please, sort yourself out Jet!!! I bought slippers for the above amount and I wanted an exchange for the exact same amount. I now understand why no one has any confidence in certain stores anymore. I am sitting with slippers now that are of no use to anyone in my household due to been refused an exchange. ***x

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Replies (1)
Jet
Jet's reply29 Dec 2018, 11:39
Official
Dear June

Thank you for bringing this matter to our attention. We do apologize for the inconvenience caused

Kindly be advised that your query has been refereed to the store to provide clarity on the matter.

We will then revert back to you, as soon as we receive feedback to confirm the outcome of your query.

Please find below reference number for this query:
***/GO

Kind Regards

The Edgars Team
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