poor service and *********** staff

<p>Went to Jet East London in Oxford Street to enquire about my expired lay bye, the service i got there was unbearable. I was told to wait but after 20 full minutes they still did not assist me and didn't know what to do. I gave them my slip and told them that i've been working out of town since last year hence the lay_bye expired, i was sent from pillar to post.</p> <p>I left there feeling very angry and disrespected. I've been a Jet customer for many years now and i've never experienced such incompetence from staff members. </p>