1 reviews | Active since Mar 2017
Poor service and definately not a feel good shopping experience
<p>What a bad service at Jet Store in Cape Town St Georges Mall. I spent more than an hour just to excahnge an item. The cashier named (Sivenathi) didnt even know what to do when you make an exhange and had to wait for the supervisor (Nomfundo) who was unwilling to assist. Just when I thought I was done and leaving the store, I realised that I have been overcharged by R50 and had to spend more time trying to get back my cash. The staff need proper training on customer service.</p>
We have escalated the complaint to the Jet mart Cape town management to address as our valued customer is not happy with the overall poor service received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet mart Cape town management to address as our valued customer is not happy with the overall poor service received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.