1 reviews | Active since May 2016
poor service
<p>I quite dissaplointed by Jet Springs Mall, I bought a phone end of March and I was adviced by the sales lady that jet have an insurance I took it but she didnt explain to me in detail about access and what happens should i lose the phone within 3months, i did not sign anything about access and given any document explaning this, my phone got lost on the 28th of June and I claimed only to get a massage that i need to pay an access of R1360 for a phone that costs R2100. How can i pay 65% for access this is like buying a new phone dont understand how is this possible. Quite dissapointed with the stuff because if this was explained i would have never paid this. JET is taking people for a ride honestly i feel like ive been ****med </p>
We have escalated the complaint to the Jet Springs management to address with regards to the cell insurance query, as you are not happy with the access fee amount . Kindly note that the store will have to follow policies as well and advice the customer as per the feedback provided by the department which the cell insurance claim was submitted to by the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Springs management to address with regards to the cell insurance query, as you are not happy with the access fee amount . Kindly note that the store will have to follow policies as well and advice the customer as per the feedback provided by the department which the cell insurance claim was submitted to by the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Springs management to address with regards to the cell insurance query, as you are not happy with the access fee amount . Kindly note that the store will have to follow policies as well and advice the customer as per the feedback provided by the department which the cell insurance claim was submitted to by the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Springs management to address with regards to the cell insurance query, as you are not happy with the access fee amount . Kindly note that the store will have to follow policies as well and advice the customer as per the feedback provided by the department which the cell insurance claim was submitted to by the store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,