Poor service
<p>i was promised a call from a lady at head office on the 29/03 and till date have not received anything.. the RM from jetmart called me on the 31/03 to give me even worst service. how on heavend name can a RM and branch manger lie like that.. if the description was on the price shown, why the f*** will i go on and still ask the teller 2 go see for herself.. because she saw wat i saw was correct she than called the manager which have a stink attitude.. and than the RM called me on the 31/03 to tell me that they never put prices on their boxes which is another damn lie cause all the other boxes had prices on.. she pised me off so much that i dropped the call because she could also not answer my questions or come to a solution.. i have her call recording cause i make sure i keep record of all before i take all proof to the ombudsman.. if you cannot come up with a solution or tell me why there was no indication of that microwaves being R1799 i will take this further with the pictures i took of the boxes that have prices and the one i wantef that have no prices on the package only on the advert price with no description.. i will make sure you know who u dealling with and stop robbing clients.</p>
Helpful (0)
Replies (3)0
Replies (3)
Jet's replyOfficial
05 Apr 2017, 11:17We have escalated the complaint to the Jetmart Bellville management to address as our valued customer is not happy that the price you saw at the shelves was different at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply05 Apr 2017, 11:17
Official
We have escalated the complaint to the Jetmart Bellville management to address as our valued customer is not happy that the price you saw at the shelves was different at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
05 Apr 2017, 11:18We have escalated the complaint to the Jetmart Bellville management to address as our valued customer is not happy that the price you saw at the shelves was different at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply05 Apr 2017, 11:18
Official
We have escalated the complaint to the Jetmart Bellville management to address as our valued customer is not happy that the price you saw at the shelves was different at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
18 Apr 2017, 07:50Wow what can i say about the worst retail store so far.. on the 5th in was advised that feedback will be provided and today is the 18th and still nothing.. i do not want that ***** to call me which is the store manager and reginal manager.. if i do not get feedback by end of business today i will take this further as i have been communicating with u guys via hello peter and no favourable feedback was provide to me...
's update18 Apr 2017, 07:50
Reviewer Update
Wow what can i say about the worst retail store so far.. on the 5th in was advised that feedback will be provided and today is the 18th and still nothing.. i do not want that ***** to call me which is the store manager and reginal manager.. if i do not get feedback by end of business today i will take this further as i have been communicating with u guys via hello peter and no favourable feedback was provide to me...