Poor service
<p>Today was the worst service i received.. The fact that you do not value your customers and think we must just accept this is bad customer service.. Today i went to Jet store in Middestad mall, bellville.. i went to go buy a microwave.. There was 3 different ones but all had the same price which was R1399.. We asked one of the employees to assist.. We got at the teller and the lady advised that it is R1799.. i then refused to pay that as the price said R1399.. i took her to the shell and showed her the price which was still there.. she called the manager and all he said is " the price is R1799 and that is what i have to pay and that sohe customers might have moved it and the price is there" i then ask him where that is cause none of the microwaves had a price on... My question was way i must take responsibilty if they do not put prices on their products.. he was so arrogant i cancelled that i walked out of the shop.. do not expect people to pay the amounts you give on the teller yet the 1 on the shells is different.. i will take this further because you need to ensure that the correct prices is on your items.. why is it that the microwaves that most of the mi***aves have prices on but the DEFY grill does not have a price on but only a board that say R1399 yet u expect people to pay something else.. I'LL TAKE THIS FURTHER</p>
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet mart Bellville mall management to address as our valued customer is not happy that you were charged a different price when you got to the till while there was a different one on the isle where there was the microwaves, this even resulted in you leaving the store without the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
please provide me with feedback as the lady i dealt with advised me she would call me back.. she might have waited for my feedback or was busy which i understand. but please ask her to call me with new feedback.. ********** 0604/GO.
please provide me with feedback as the lady i dealt with advised me she would call me back.. she might have waited for my feedback or was busy which i understand. but please ask her to call me with new feedback.. ********** 0604/GO.