OP
Odette P

1 reviews | Active since Mar 2017

07 Mar 2017, 14:03

Poor Service

<p>I placed an order online for collection from my nearest store well over a month ago - still I have not received my order and no response from Jet Online team.</p> <p> </p> <p>Pathetic to say the least.</p>

0
Replies (2)
Jet
Jet's reply09 Mar 2017, 10:38
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore ask for the order number to be sent to us. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply09 Mar 2017, 10:40
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore ask for the order number to be sent to us. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,