tM
teboho M
1 reviews | Active since Aug 2014
16 Dec 2016, 10:50
Poor service
<p>I did a cellphone claim on the 14 Dec at Jet randfontein. I was told to do a follow up after 48hours, only to find out that my claim was never made, and my claim documents are missing. I was being assist by Gavin. This is pathetic because I do not have other documents. </p>
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
20 Dec 2016, 18:37We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding your cell phone insurance, feedback will be provided shortly. Please be advised we must apologise for the unpleasant experience.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply20 Dec 2016, 18:37
Official
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding your cell phone insurance, feedback will be provided shortly. Please be advised we must apologise for the unpleasant experience.
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,