POOR SERVICE

Good morning

I have a problem that started on the 27th May 2020 until 26th of June 2020. Somebody was using my account to buy airtime.

I reported the matter on the 10th of June 2020 at Jet (Secunda branch).

After a week I went back to the same branch, they told me they are still busy with the investigation.They promise to call me for an update but that never happened.

The only call that I got was to let me know that my account is in arrears of R3200.

For May and June 2020, an airtime of R2440,5.

Everytime I call them, they are busy with the investigation or one of the managers will call me.