MJ
Marina J
1 reviews | Active since Feb 2019
23 Feb 2019, 16:13
Poor service
The system they use is terrible, I had to pay the discount I received on a pair of school shoes just because I exchanged it for a bigger size. According to the system it is a new transaction and the voucher can't be used twice. Their customer service was poor.
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Replies (2)
Jet's replyOfficial
23 Feb 2019, 16:23 Thank you for taking the time in addressing your concerns. Please be advice once a voucher has been redeemed on a purchased/transaction, it will only be valid on that one transaction.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Edgars Customer Experience Team
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Edgars Customer Experience Team
Best regards,
Jet's reply23 Feb 2019, 16:23
Official
Thank you for taking the time in addressing your concerns. Please be advice once a voucher has been redeemed on a purchased/transaction, it will only be valid on that one transaction.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Edgars Customer Experience Team
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Edgars Customer Experience Team
Best regards,
MJ
Marina J's updateReviewer Update
23 Feb 2019, 16:27Unfortunately this is not how a valued customer needs to be treated, the exchange can not be seen as another transaction and I would expect the store to do a manual discount as I only changed the size of the shoes.
Apologies for my inconvenience can not be accepted as I am not satisfied with your reasoning.
MJ
Marina J's update23 Feb 2019, 16:27
Reviewer Update
Unfortunately this is not how a valued customer needs to be treated, the exchange can not be seen as another transaction and I would expect the store to do a manual discount as I only changed the size of the shoes.
Apologies for my inconvenience can not be accepted as I am not satisfied with your reasoning.