1 reviews | Active since Nov 2017
Poor service
I purchased a home sound system from Jet 6 months ago however recently my amplifier just can't turn on . I send it in for repair at the branch . They tell me they can't assist me because I don't have the original packaging(box) of the sound system . I gave them all the receipts and proof of package . They can't even book in my amplifier for an as*****t mind you it's still under guarantee . The least they could have done was to at least send it for repair and give me a quote if needs be . You can't even refer me where to take it . VERY MUCH DISAPPOINTED IN YOUR SERVICE JET CLEARLY YOU AFTER MY SALE POOR SERVICE SHAME ............... SAD PART I BUY ALL MY HOME APLLICANTS FROM YOU GUYS
Thank you for bringing this matter to our attention .The store should be assisting your seeing that you still have the proof of purchase as your warranty .Apologies for the inconvenience caused to you .We will escalate your query to our manager for further assistance with the home sound system that is defective .Your ***/GO
Kind regards
Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .The store should be assisting your seeing that you still have the proof of purchase as your warranty .Apologies for the inconvenience caused to you .We will escalate your query to our manager for further assistance with the home sound system that is defective .Your ***/GO
Kind regards
Edcon Customer Experience Team
Best regards,