1 reviews | Active since Dec 2015
POOR SERVICE
Hi , I went to the store (JET MART STANGER , 5th ) on Saturday with my mum. My mum had a black out due to the fact that it was extremely hot and furthermore it was reaching over 45deg , I had to leave what I was buying and attend to my mum. The manager was helpful and wanted to assist to take my mum to the doctor and I refused. I am very angry at the store cause for so many months the aircons are not functioning , it is so hot and there are no ventilation or good air con facilities and no one is even interested in sorting this situation out. Don't know how many other people are feeling suffocated in the store. Please management , you guys need to sort it out. If my mum had to get worse will you guys compensate for the doctors bill? This is frustrating , for so many months its been so hot and it will get hotter. Please invest in good aircons and not those fans that work as heaters , those fans serve no purpose. The next time I visit the store I should be a happy customer and not leave in disappointment or haste. Thank god my mum is fine.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Just by reading your post it made us realise how imperative it is to have the air conditioner fixed. The above concerns were addressed with the stores management team as this has a huge impact on our customers and staff's health. We subsequently received an acknowledgement of this matter and a promised that a fix will be implemented. However, these appointments are also part of a process and that the store will ensure that this process flows seamless.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Just by reading your post it made us realise how imperative it is to have the air conditioner fixed. The above concerns were addressed with the stores management team as this has a huge impact on our customers and staff's health. We subsequently received an acknowledgement of this matter and a promised that a fix will be implemented. However, these appointments are also part of a process and that the store will ensure that this process flows seamless.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***