MM
Molepa M
1 reviews | Active since Sept 2015
19 Oct 2015, 14:59
Poor Service
on the 12 September 2015 I took my phone to Jet Mall of the North for repairs till today I haven't received my phone back from the shop, all I heard is excuse after the other and people shifting the blame from one person to the next. on Friday I received a call from the lady by the name of Anna telling me that I should wait for 21days as my phone wasn't sent for repairs on time, I then ask her who's fault is that? that's when she started telling me stories about her being on leave, If Jet is failing to repair a phone that they sold me the should just return my phone and stop telling me stories as I'm not interested in their HR issues for hiring *********** people.
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Jet's replyOfficial
20 Oct 2015, 10:38Hello Molepa,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Jet's reply20 Oct 2015, 10:38
Official
Hello Molepa,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***