Poor Service

I bought a cellphone at Jet stores in Edendale Mall. I used the fond for a month or two months than it gave me problem. I took it back Last Month to th? store (Jet) and I was assister by Mbongeni but forgot his Suriname. He took the fone and we filled a form and he told me that he will book the fone for repairs and I should come collect it after 10 days. Two weeks ago on the15 of August I went to the store and was told that my fone was not yet ready but the will inform me when it is ready. Few days after Mbongeni called and informed me that he gave me the wrong form which I filled. Since I had a cellphone insurance I needed to go to the police station and do an affidavit that my fone is not working in order for them to repair my fone. My question was I stayed for three weeks without a fone and now he is telling me to go and do an affidavit of which that was what he should have told me long ago. I sent there today and my fone was not repaired. He told me to make an affidavit of which I refused and took my unrepaid fone back.. Im really not Happy about that service and staying for a month without a fone was stressfull. Since im using my sisters fone.