1 reviews | Active since Jul 2012
poor quality phone/tablet purchased
<p>I purchased a very poor quality tablet/phone in September 2016 and have not been able to use the phone since as it has been sent for repairs twice since being bought and it is still not working. The tablet was purchased from Jet- a Shaker Boost by Telkom. Two days after purchase the screen cracked in my pocket and to date the tablet is unable to pick up a network connection. The phone has either been at the JET store or with the technical repairs team (the initial repair cost +/- R300 that I had to pay for) that JET sends the phones to since the first week of purchase. This is really disappointing as the price of the tablet was R1600 and the quality is beyond dismal. I would like this poor quality merchandise to be replaced as it was returned initially within 7 days however I was never given the option of a replacement.</p> <p> </p>
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
However we do understand your frustration in this matter and have raised your concerns with the store manager to assist if possible.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
However we do understand your frustration in this matter and have raised your concerns with the store manager to assist if possible.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
The reason for my complaint is that the phone has been sent to the supplier to be repaired twice and cannot connect to a network, does this not mean that the supplier is unable to fix the phone?
The reason for my complaint is that the phone has been sent to the supplier to be repaired twice and cannot connect to a network, does this not mean that the supplier is unable to fix the phone?
The reason for my complaint is that the phone has been sent to the supplier to be repaired twice and cannot connect to a network, does this not mean that the supplier is unable to fix the phone?
The reason for my complaint is that the phone has been sent to the supplier to be repaired twice and cannot connect to a network, does this not mean that the supplier is unable to fix the phone?