dL
davashnie L
1 reviews | Active since Jun 2011
05 Jun 2015, 16:14
Poor Quality of goods
I purchased a fleece baby grower for my child and it was torn along the stitching. I decided to fix it myself as I was not able to go back to the store, I needed to put it on for my baby and I thought it was probably just an error. I then decided I to go buy more because my child seemed comfortable in them, and to my surprise two more of them were torn, one was for my child and the other one was a gift I bought for someone else, and it was so embarrassing, I had to just explain that I was not aware of the tear. These growers are so beautiful, but its certainly not worth the embarrassment and me having to fix them all the time, so I will not be purchasing these from Jet any longer.
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Replies (1)Jet's replyOfficial
08 Jun 2015, 10:09Hello davashnie,
As per our telephonic conversation we have raised your concerns with the relevant buying department with regards to the quality of the baby growers.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we have raised your concerns with the relevant buying department with regards to the quality of the baby growers.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply08 Jun 2015, 10:09
Official
Hello davashnie,
As per our telephonic conversation we have raised your concerns with the relevant buying department with regards to the quality of the baby growers.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we have raised your concerns with the relevant buying department with regards to the quality of the baby growers.
Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback. You will be receiving direct feedback from the store shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
