NV
Ntandokazi V
1 reviews | Active since Aug 2016
10 Aug 2016, 13:58
Poor Quality
<p>On the 25/06/2016 I purchased a few items for my 4 year old son at Jet stores in Prominade, two of the items were two corduroy pants. My son wore 1 of the pants only once to school then it came back torn. I again went to Jet in Cape Town on the 29/07/2016 bought again a few items and bought 3 of the corduroy pants. It is so sad that two of them are also torn in the same spot. I am very disappointed with the quality of these pants because, I love Jet and I always shop for my boys there for everything. I am very unhappy.</p>
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Replies (2)
Jet's replyOfficial
12 Aug 2016, 07:27Kindly note that as discussed on the phone , we thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Promenade management for actioning accordingly as you are not happy with two corduroy pants bought in two of our outlets as you stated that they tore easily and your child just wore them once. this is a s per the post that was sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply12 Aug 2016, 07:27
Official
Kindly note that as discussed on the phone , we thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Promenade management for actioning accordingly as you are not happy with two corduroy pants bought in two of our outlets as you stated that they tore easily and your child just wore them once. this is a s per the post that was sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
12 Aug 2016, 07:36Kindly note that as discussed on the phone , we thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Promenade management for actioning accordingly as you are not happy with two corduroy pants bought in two of our outlets as you stated that they tore easily and your child just wore them once. this is a s per the post that was sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 071/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply12 Aug 2016, 07:36
Official
Kindly note that as discussed on the phone , we thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Promenade management for actioning accordingly as you are not happy with two corduroy pants bought in two of our outlets as you stated that they tore easily and your child just wore them once. this is a s per the post that was sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 071/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,